Who we are
Our website address is: http://austeresystems.eu. We are fully compliant with the General Data Protection Regulation (“GDPR”) and all applicable legislation made in the Republic of Ireland thereunder. The purpose of this policy is to explain how our organisation uses the personal data we collect from you when you use our website and services. This privacy policy sets out how the Company uses and processes any information which you give to us. We respect your privacy and are committed to protecting your personal information.
Our Data Protection Representative can be contacted at info@austeresystems.eu
Comments
When visitors leave comments on the site we collect the data displayed on the Contact form, and also the visitor’s IP address and browser user agent string to help spam detection.
- Name
- Address
- Email address
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Media
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Cookies
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
How will we use your Data?
Our Company collects Data from our customers and prospective customers so that we can:
- Process your request for information regarding our services and products
- To prepare a scope of work and proposals for provision of products and services
- To enable you and us to manage your account for the provision of those products and services
- To contact you with special offers on other products and services and updates which may be of interest to you
- To engage with you and respond to any requests which you may have.
- To improve our level of products and services
- For general marketing purposes which are in the legitimate interest of our business
- To process payments in connection with the provision of products and services to you
- To enable us to comply with our legal and contractual obligations to you and third parties
- To meet our legal and statutory obligations (including, defence of legal claims, if applicable)
How long we retain your data
The Company will keep your data for no longer than necessary for the purpose for which the data was provided taking into account the basis for processing the data. The retention periods are as follows:
| Data Type | Retention Period |
| Customer Contact Information (name, address, email address, telephone number) | Two years after the completion of the project or provision of the goods or services (or most recent provision of the goods or services as appropriate) including for the avoidance of doubt maintenance contracts. In the event that the relationship is a continuing relationship on the basis of a subscription or maintenance contract, then we will retain data for two years following termination of the relationship between us. |
| Financial Information (including credit card information) | One month after the termination of the relationship or contract between us or one month after receipt of the last payment from you, whichever is the longer. |
| Personal Injury, accidents, damage, property or other loss sustained by any third party in the course of its relationship with the Company | Three years following the date of the alleged incident or in the event that the party is a minor, three years after the minor reaches the age of 18 years. In the event that proceedings are issued or any notification of a claim is made, then the Company may retain the data for as long as may be necessary until the proceedings have been concluded. |
| Data Law Compliance records | in relation to our compliance with Data Law and GDPR will be kept for a five year period |
| Revenue Commissioners, Collector General, Companies Acts legislative provisions | Six years rolling retention of records to enable compliance with legislative provisions. |
| Breach of Contract related records | Six years from the date of the alleged breach and in the event that proceedings are issued, the Company may retain the data for so long as may be necessary until the proceedings have been concluded. |
| Cookie Data | 6 months |
What rights you have over your data
You have the following rights under the GDPR, in certain circumstances and subject to certain exemptions, in relation to your personal data:
- Right to access data – you have the right to request a copy of the personal data that we hold about you together with other information about our processing of that personal data.
- Right to rectification – you have the right to request that any inaccurate data that is held about you is corrected or if we have incomplete information you may request that we request that we update the information such that it is complete.
- Right to erasure – you have the right to request us to delete personal data that we hold about you. This is sometimes referred to as a right to be forgotten.
- Right to restrict processing or object to processing – you have the right to request that we no longer process your personal data for particular purposes or object to our processing of your personal data for a particular purpose
- Right to data portability – you have the right to request us to provide you or a third party with a copy of your personal data in a structured commonly used readable format.
- Right to object to processing – you have the right to object to processing of data under certain conditions.
If you wish to exercise any of the rights set out above, please contact us at info@austeresystems.eu
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
We ask that you ensure that all data which you furnish to us is kept accurate and up-to-date at any stage. We cannot be held responsible for your failure to provide us with up-to-date information.
If we were processing personal data on the basis of your consent, you may withdraw consent at any time. This does not affect the lawfulness of processing which should take place prior to its withdrawal. You can object to the processing of your personal data for direct marketing purposes at any stage.
If you are unhappy with how we process your personal data we ask that you contact us so that we can rectify the situation. You may lodge a complaint with the Supervisory Authority of the Irish Supervisory Authority of the Data Protection Commission.
Where your data is sent
Visitor comments may be checked through an automated spam detection service.
Cookies
Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information.
Automated decision-making and profiling
We do not use personal data for the purposes of automated decision-making or profiling.
Changes to this Privacy Notice
Our privacy notice may change from time to time. Any change to the Statement we post on this page. Please check back frequently to see how many updates or changes to our private policy have been implemented. If you do not agree to these changes or any of the terms of this policy, please do not continue to use this website to submit personal information.